Yakattack/Visicarbon Pro's GREAT customer service experience

Okay so somehow I broke my pole on the visicarbon pro.  I think I whacked it with the net.  So I send the following email. Note date and time plus admission of operator error.

Great service seems so rare these days.  I just had to mention it...and no, it wasn't part of any deal.

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From: Rudy Tsukada [mailto:guidesak]
Sent: Tuesday, September 13, 2011 3:43 PM
To: yakattack.us
Subject: Need a fix

So far the flag has been great!  Love the product.

Well the one problem with loving a product is when it is out of service, it is a minor panic.

I broke the section of the pole that fits into the base.  Not sure how, I must have whacked it with a net as I was fishing.  No big deal, it’s almost certainly operator error as I can’t see how it’d be a manufacturing issue.

Can I buy just the bottom section and have it priority mailed to me ASAP?

Let me know how I can get it done!

Thanks,

Rudy Tsukada



P.S.  My first year of Kayaking has gone great!  I haven't night fished yet but plan do so soon as its finally getting dark at a reasonable hour here in Alaska.   cont....

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The response I get...16 minutes later....

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From: luther
To: guidesak
Subject: RE: Need a fix
Date: Tue, 13 Sep 2011 15:59:48 -0400

Hi Rudy,
 
Thanks for the kind words! I'll check out the pics and vids when sit down tonight.
 
The bad news is that I won't sell you a tube to replace the one that broke.
 
The good news is that I will send you one free of charge : )
 
Just send me your shipping address and it will go out tomorrow.

Thanks!
 
Luther Cifers
YakAttack LLC | P.O. Box 147 | Farmville | VA | 23901
t: 804.370.3724 | yakattack.us
www.yakattack.us

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I fully endorse their product!  Great product, great service.

Rudy I was looking at their web site just last night and was thinking of purchasing a vispro myself. Your letter and their responce has helped me make up my mind. I am going to order mine tomorrow. Thanks for the info

 That is fan dang tastic!     Thanks for the post Rudy!

Yakattack is FIRST CLASS bar none!  I bought my VC PRO from hook1 and am absolutely delighted with it.  I don't know how it compares to the Scotty light, but Yakattack's stellar customer service reputation made the purchase decision simple!