Kokatat Rulez

I send in my dry suit(s) once a year to have them properly serviced.  Just got this from Jordan at Kokatat:

"We have finished the repairs to the older Pacific colored suit you sent in. We found some pin leaks and abrasions throughout the suit that needed to be patched. The charge for doing this work is $20 plus shipping. While inspecting the Mango/Black colored suit we found a warranty problem occurring with the fabric. We found portions of the fabric to be delaminating. Because of this we’d like to replace the suit under warranty at no charge to you with a brand new suit identical to what was sent in. Once we receive payment for the repairs to your other suit I’ll place the order for the new garment and get the new and repaired suits sent back together. Let me know if you have any questions."

Stuff like this really engenders customer loyalty.  Making quality suits helps too!  No they aren't paying me to post this, I'm just a huge fan.

Stuff like this really engenders customer loyalty.  Making quality suits helps too!  No they aren't paying me to post this, I'm just a huge fan.

No doubt.  Makes me glad I bought a Kokatat!  Do they find something to work on each year?

Very nice!  I just sent mine in Thursday.  That's a hell of a lot better customer service than NRS provides for their suits.

How do you send a Kokotat drysuit in for inspection and the neck seal needs repair, through a dealer?

Go to their website and call or email for an  RA number, then mail it in.  You can also take it to an authorized dealer.

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Stuff like this really engenders customer loyalty.  Making quality suits helps too!  No they aren't paying me to post this, I'm just a huge fan.

No doubt.  Makes me glad I bought a Kokatat!  Do they find something to work on each year?

without fail 

Stuff like this really engenders customer loyalty.  Making quality suits helps too!  No they aren't paying me to post this, I'm just a huge fan.

No doubt.  Makes me glad I bought a Kokatat!  Do they find something to work on each year?

without fail 

I once sent a suit in that came back with 100's (yes, 100's) of "pinhole leaks" that were repaired.  I had sent it in for gasket replacement, and I swear that suit did NOT leak on me.  Kokatat does a pressure test on the suits that exposes "leaks" that you otherwise wouldn't know of.  They are likely not an issue in real life, but they go ahead and fix them all anyway.  The also repair any seams that have any inkling of coming undone.  Peace of mind ...

Note that I am sponsored by them and at first thought I was getting special treatment, that is until I heard story after story of many others having the exact same experience.

-Allen

Do they recharge the DWR on garments when you send them in for service?

Go to their website and call or email for an  RA number, then mail it in.  You can also take it to an authorized dealer.

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Thanks.

Does it need to be washed prior to sending.  Mine is a little funky.

Does it need to be washed prior to sending.  Mine is a little funky.

Depends on the amount of time you expect someone to have their face in it for the inspection.  Might be a quality control issue.

They ask that you wash it before sending it in.

Does it need to be washed prior to sending.  Mine is a little funky.

Soak your dry suit in a bucket of rum to get all the bacteria drunk.  Then they just die and fall off.   

Soak your dry suit in a bucket of rum to get all the bacteria drunk.  Then they just die and fall off.   

Never wonder again "Why the rum is gone" Ha ha.


Keira Knightley must've known your same techniques.

What's the typical turnaround time ?